General Terms and Conditions

The website mublofabrics.com and all subdomains are the property of the company MUBLO BV with VAT number: BE0776507566.

These general terms and conditions apply to all contracts concluded between MUBLO and the customer. Prior to the conclusion of any contract, the customer declares to have read the general terms and conditions as published on the website and declares to accept them.

Furthermore, the customer declares to have taken note of these terms and conditions before any purchase and therefore implicitly accepts them.

1. ACCURACY OF INFORMATION

We endeavor to present and describe our products and services as accurately and completely as possible. However, under no circumstances can we be held liable for incorrectly displayed information, whether in visual, written or oral communication. Due to different screen sizes and color displays, the actual color and size of the final product may vary slightly. We can always be reached at the e-mail address service@mublo.com for any additional information that the customer may need to make the decision to enter into a contract.

When the price of a product, mentioned in the quotation or offer, differs from the actual price, a representative of MUBLO will contact the customer, before processing the order and/or shipping the purchased product, to give him the opportunity to either pay the price difference or to renounce the purchase. We sincerely apologize for the occurrence of errors.

2. SALES CONDITIONS

By placing an order on the website, the customer is making a purchase in accordance with all legal requirements.

The prices on the website include a sales tax for all countries in the European Union, in accordance with the regulations of the customer's country of shipment. Outside the European Union, import duties may be levied, which must be paid in full by the customer. If the customer refuses to collect their order, the additional costs will be deducted from the refund. MUBLO is not liable for any losses resulting from the customer's refusal to meet his import obligations. In addition to the price of the product, a cost for delivery may be charged. The additional cost for delivery is clearly displayed before the purchase can be made.

Gift certificates are excluded from any sales tax at the time of purchase. The total amount of the gift card is available to the customer under the same terms and conditions as a regular purchase of a product.

3. PAYMENT TERMS

We accept payments through two third party providers, Klarna and Shopify Payments. Accepted payment methods are Visa, MasterCard, American Express, BanContact, iDéal and Giropay. We fully rely on the services of the third parties, and their secure services. All transactions are encrypted by the website and we do not have access to your payment method details.

A purchase is always paid in full at the time of purchase. If a transaction is not completed, the order is considered not completed, and therefore will not be processed. You will receive an Order Confirmation email from us, when your order has been successfully completed. However, we cannot be held responsible for the non-delivery of these emails due to spam filters or other email provider protocols.

If a refund is requested, we will always refund the money to the payment method used for the original purchase. You will receive an email from us when your return is accepted. Your refund will be processed within a maximum of 30 days after the return is confirmed. However, we cannot be held responsible for non-delivery of these emails due to spam filters or other email provider protocols.

If you dispute a payment, you should follow the procedures of the bank and/or digital wallet used for the payment. At all times, our support service is available at service@mublo.com to assist and look up any necessary information about the transaction available to the company.

4. SHIPMENT & DELIVERY

All orders are made to order, which means that after the customer places the order, the products will be produced. After the production time of up to three weeks, the order will be shipped with a third party carrier. At that time, the customer will receive an email with the tracking information and the third party carrier will provide an estimated delivery date. The company cannot be held responsible for shipping delays caused by events beyond our control. In the event of a delay in production or supply chain, the customer will be notified before the end of the three-week period, and a solution will be offered by mutual agreement.
In the event of loss or damage to a package, the company will hold the third party carrier responsible and provide a replacement or refund in consultation with the customer, once there is a clear result of the investigation into the loss or damage to the package. In cases where the customer is held responsible for the loss of a package, the company cannot be held liable and no replacement or refund can be provided.

If the customer wishes to return a purchase, the following rules apply:

a. The product must be unused, undamaged, unwashed and unchanged

b. The order must be returned in its original packaging

c. The order must be returned within 30 days

d. Custom made products can never be returned

5. Intellectual property

The entire website and its entire contents, including images, graphics, trademarks, source code and designs are the property of MUBLO, and may only be used for the intended informational and transactional purposes. Any form of reproduction of the website or its contents is strictly prohibited.

6. Disclaimer of liability

In accordance with the European Union Directive on Consumer Rights, we are responsible for any product defect in the first six months after delivery of the product. Product defects are problems with the product itself, which were there at the time of delivery. Defects resulting from wear and tear, or damage or defects otherwise caused by the customer, are not covered by our liability. In the eighteen months following the initial six-month warranty period, we will assume responsibility if the customer can prove that the defect was caused by a manufacturing error. Despite legal warranty, we will be happy to assist the customer with repairs at all times. In the event of a defect, the customer must inform the company by e-mail of his intention to invoke the legal guarantee, at the latest within 14 calendar days from the day he discovered the defect. The customer bears the return shipping costs and is liable for any damages. The customer may contact the Company's customer service department at the following e-mail address: service@mublo.com